- After-sales Service
I. The package information inquiry:
1. Fulfilled by Amazon:
Fulfilled by: Amazon
Inquiry: Contact Amazon Customer Service
2. Merchant Fulfilled:
Fulfilled by: ELUTO
Inquiry: Contact ELUTO customer service inquiry
Contact: ELUTO official website---Support---Customer Service---Mail Us
II. Return policy:
1. Return: If there is any problem with the goods within 7 days from the date of receipt, you can contact us and we will refund you after verification.
2. Exchange: Within one year from the date of receipt, if the goods are damaged, you can contact us and we will reissue you for free after verification.
III. Return process:
- Contact ELUTO customer service: ELUTO official website --- Support --- Customer Service --- Mail us
- Attach a picture of the returned product to the email and explain the return reason.
- Refunds: We will process within 48 hours. After confirmation, the money will be refunded to your Amazon account.
- Returns: We will handle the process within 48 hours. We will reissue you for free after you confirm the address.